FAQ

• Where is the store based?

  california,usa

• What is this store's return and exchange policy?

• Any defected or damaged product can be refunded, replaced or exchanged if available within

  30 days. All products must be unworn/unused & include original packaging.

• Original shipping cost is non-refundable.

• customers are responsible for return shipping. Please check size measurements, product descriptions & any other important information carefully to avoid order mistakes.

• Please contact us (including your name & order number) within 30 days after your order has been delivered.

   

• T-Shirts

  some of Our T-shirts are a print-on-demand product. Please check individual product pages for sizes and specifics. Any changes to your T-shirt order must be made within 24 hours upon ordering. Please take this into consideration before ordering from us. If you need to change or cancel your T-shirt order within the 24 hours, email with your order number and details of your changes / cancellations.

• Do you accept orders placed outside of the US?

  Yes, we ship internationally! REMINDER THAT INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY DUTIES AND TAXES THAT MAY APPLY.

  we are unable to ship to eu countries

   

• How long will it take to receive my order?

  Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.

  International shipping delivery times may vary between 2 and 12 weeks. 

  WE are also not RESPONSIBLE for customs, you must check with your local post office.

• How do I pay for my order? Is it secure? 

  The checkout process is powered by PayPal, one of the most trusted online payment solutions on the web. Because of this, paypal has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  we also accept payments on Stripe.

• What if something is wrong with my order? 

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or email support@yokaisekai.com